Crisis management

Crisis management is a specialised practice area within the public relations industry that advises clients on how to anticipate and manage media and other aspects of a potential crisis or disaster.

Books

• Michael Regester, Crisis Management: how to turn a crisis into an opportunity, Hutchison Business, London 1987. ASIN: 0091688809
• Michael Regester and Judy Larkin, Risk Issues and Crisis Management, Kogan Page; 2nd edition March 2002. ISBN: 0749436352
• Patrick Legadec, Preventing chaos in a crisis: strategies for prevention, control and damage limitation, McGraw Hill, London, 1993. ISBN: 0077077741
• Ian I. Mitroff and Christine M Pearson, Crisis management: A Diagnostic Guide for improving your organizations Crisis Preparedness, Jossey-Bass Publishers, San Francisco, November 1993. ISBN: 1555425631
• Steven Fink, Management: planning for the inevitable, Backinprint.com, April 2000. ISBN: 0595090796
• Jonathan Bernstein, Keeping the Wolves at Bay, Bernstein Crisis Management, Inc., 2007. ISBN: 0974101427

Articles and resources

Related SourceWatch articles

• Crisis management: Handling a boycott
• Copy of Kethcum's Leaked Draft Clorox Crisis Management Plan (4.6MB Pdf file)
• Greenpeace USA, Clorox Company's Public Relations "Crisis Management Plan" Leaked to Greenpeace", Media Release, May 10, 1991.

External resources

• Public Relations Society of America, "Crisis Management resources", undated, accessed November 2004.
• Crisis Management Forum, An open, on-line forum for the discussion of all things involving corporate crisis management.
• "Crisis Manager Newsletter"

External articles

• Gareth Carpenter, "Inner calm", Pharmaceutical Marketing, November 26, 2004.
• Scott Galupo, "Reputation repairmen", Washington Times, March 25, 2005.
• Mary Cowlett, "Prepared for anything? Crisis training is meant to prepare PROs for any situation. But how does it measure up in a real crisis?", PR Week, May 6 2005. (Sub req'd).
• Drew Barrand, "Sports marketing: When disaster strikes: Sporting crises lay sponsors' most valuable assets, their brands, open to an associated fallout. How they can minimise its impact?", BrandRepublic, May 9, 2005.
• Liu Jie, "Crisis management", ChinaDaily.com, June 20, 2005. (Originally published in China Business Weekly.)
• Kate Nicholas, "Kate Nicholas: Avoiding TV only gives detractors the edge", PR Week, August 5, 2005. (Sub req'd).
• Paul Holmes, "Merck loss in lawsuit shows that good PR is sometimes a company's best legal defense", PR Week, August 29, 2005. (Sub req'd)